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Cancel a purchase or stop a service

You can cancel a purchase or stop a service here, without signing in. We confirm every request by e-mail with a request number and the time we received it. You can also cancel by e-mail.

What is the difference between the options?
  • Cancel a new purchase — ask for a refund of a recent purchase. Refunds follow our cancellation and refund policy.
  • At the end of the paid period — the service keeps working until the end of the period and does not renew. No further charge.
  • Now — the service is stopped within three business days. Any refund for the unused part follows our policy.
  • Domain — a domain already registered or renewed stays yours until the end of its period; the request cancels the next renewal.

The full policy: Cancellations and refunds.

Fields marked are required.

We send the confirmation here. If you have an account, please use its e-mail.
For example: example.com or order 1234.
What are you asking for?
You can add a preferred date or the reason. Please do not send passwords or card details.

Privacy: Hostactor will use these details to handle your cancellation request, find the service, send you a confirmation and updates, and keep a record of the request as the law requires. We also keep the IP address the request was sent from. You are not required by law to give them, but we cannot handle your request without the required fields. More details, and your rights to access and correct your data, are in our Privacy Notice.