Domain Registration Terms

These terms apply when you register, renew or transfer a domain name through Hostactor. They are part of the Terms of Service. Domain names are also governed by the rules of the registrar, the registry of each domain ending and, for generic endings such as .com, ICANN (the Internet Corporation for Assigned Names and Numbers).

1. How registration works

• We are not a domain registry. We order your domain from an accredited domain registrar (currently Namecheap), which registers it with the registry of the domain ending (for example the .com registry, or dotPH for .ph).
• When you register a domain, you also accept the registrar's registration agreement and the policies of the registry and of ICANN that apply to that ending. If they conflict with these terms, those rules take priority for the domain.
• You are the registrant (the domain owner) of a domain registered for you, in the name and with the details you give.

2. Availability and your order

• A domain search shows whether a name appeared to be available at that moment. Availability is checked again just before registration, and only the registrar's confirmation makes a registration final. We cannot guarantee that a name will still be available.
• We register a domain only after its payment is confirmed. If it can no longer be registered, we tell you and refund what you paid for it.
• Some names are "premium" names with a higher price set by the registry, or are reserved. We do not register premium names at the normal price.
• Check the spelling of the name and its ending carefully before you pay: once registered, a domain name cannot be changed.

3. Your registration details

• Give true, complete and current details for the domain owner and contacts (name, address, e-mail, phone), in English letters, and keep them up to date. Registrar and ICANN rules require this. A domain with false or outdated details can be suspended or cancelled by the registrar or the registry.
• The same details are sent as the owner and as the administrative, technical and billing contacts, unless you give us other details.
• Depending on the ending and the options available, some registration details may be published in public registration data (WHOIS / RDAP). Where a privacy or proxy service is available and switched on, it hides most of them, but the registrar can still disclose them where its rules or the law require.
• How we and the registrar use these details is explained in our Privacy Notice.

4. The registrar's verification e-mail

After a new registration or a change of owner details, the registrar may e-mail the domain owner a link to confirm the contact details. This e-mail comes from the registrar, not from us. If it is not confirmed within the registrar's deadline (under ICANN rules usually 15 days), the domain may be suspended until it is confirmed. We explain this e-mail in your order and send reminders, but confirming it is your responsibility.

5. Renewal and expiry

• A domain is registered for the period you paid for, usually one year. We send a renewal payment request about 30 days before it expires, and reminders after that. You can switch automatic renewal off at any time.
• Pay the renewal before the expiry date. After expiry, the registry's rules decide what happens: there may be a grace period, then a redemption period in which the domain can only be restored for an extra fee set by the registry, after which the domain is deleted and anyone can register it.
• We are not responsible for a domain that expires because a renewal was not paid in time, or because your details were out of date and you did not receive our reminders.

6. Transfers

• Transfer to us: you need the transfer (EPP / auth) code from your current provider, and the domain must be unlocked. A transfer includes a renewal of usually one year, added to the current expiry date. A transfer can be refused by the current registrar or the registry, for example in the first days after a registration or an earlier transfer.
• Transfer away: you may move your domain to another provider at any time. Ask us for the transfer code. Under ICANN's rules, a domain usually cannot be transferred to another registrar for 60 days after its registration, an earlier transfer, or certain changes of the owner's details.
• Rules for country-code endings (such as .ph) are set by their registries and may differ.

7. Name servers and DNS

If you host your website with us, your domain can use our name servers. You may point it to other name servers. Changes to name servers and DNS can take several hours to take effect across the internet.

8. Cancellation and refunds

Please note: a domain name is registered or renewed with an outside registrar or registry, and Hostactor is charged as soon as this is done.

Once a registration or renewal is completed, it cannot be cancelled, the domain name cannot be changed, and it cannot be refunded, because the cost is paid to the domain registrar or registry.

In the rare cases where the registrar or registry allows a cancellation or refund within a grace period, Hostactor follows the terms that apply to that domain.

Nothing here limits rights that cannot be waived under the law.

The same applies to transfers once completed. See also the Refund and Cancellation Policy.

9. Use of your domain and disputes

• You are responsible for choosing a name you are allowed to use, and for how the domain is used. Do not register a name that infringes someone else's trademark or other rights.
• Disputes about who has the right to a domain name are decided under the dispute policy of the ending, for example ICANN's Uniform Domain-Name Dispute-Resolution Policy (UDRP) for generic endings, or the registry's own policy for country-code endings such as .ph, or by a court.
• We, the registrar or the registry may suspend, lock, transfer or cancel a domain when required by such a decision, a court order, the law, the registrar's or registry's rules, or to address abuse such as phishing or malware (see our Acceptable Use Policy).

10. Our role and liability

We act between you and the registrar. We are not responsible for the acts, decisions or failures of the registrar, the registry or ICANN, but we will help you deal with them. Our liability is limited as set out in the Terms of Service, without limiting rights that cannot be waived under Philippine law.

Version 2 · last updated Nov 8, 2026.